Call management is provided by ShoreGearT Voice Switches. They are highly reliable, intelligent devices that unify communications across multiple enterprise locations - increasing employee productivity and boosting customer satisfaction.
Key
Benefits:
.
Eliminate Communication Boundaries
ShoreGear voice switches allow a single phone system to span
multiple locations, breaking down the walls of communication.
Enterprises can uncover hidden productivity opportunities as
employees use four-digit extension dialing to reach anyone in the
organization and transfer, conference, pickup, park and intercom
seamlessly between sites. Employees can even move between locations
and assign their extension with our AnyPhoneT feature. With a
ShoreTel solution, customers will feel the difference - getting
connected with the right person faster - making them happier.
. Confidence through Reliability
The ShoreTel solution has been built from the ground up with
reliability in mind. ShoreGear voice switches are embedded devices
with a real-time operating system delivering 99.999% reliability.
The voice switches employ a unique call control architecture in
which switches communicate with each other as peers and distribute
call processing on the network. If a switch goes offline, its peers
automatically pick up the call processing slack, ensuring
uninterrupted service. Distributed call processing eliminates
single-point failures - providing a level of reliability exceeding
even traditional voice systems.
. Smooth Migration Path
The ShoreTel system allows a voice network to be incrementally
scaled to thousands of ports as capacity is needed. With five
elegant ShoreGear voice switches, the stackable, space-efficient
design choices provide an ideal solution for large headquarter,
medium regional and small branch offices. And with features like
tandem trunking and coordinated dialing, enterprises can migrate to
IP telephony over time - leveraging your existing investment - but
investing new dollars wisely.
. Rapid Deployment
ShoreGear switches feature plug-and-play installation. Add new ports
by simply connecting another ShoreGear voice switch to the network.
ShoreWare Director "discovers" the new switch and adds it to the
ShoreTel system.
. Crystal-Clear Voice
Quality
In independent rankings, ShoreTel consistently gets top marks for
superior call quality. The low latency and toll-quality voice
delivered by ShoreGear switches is the result of ShoreTel's
technology leadership in dynamic echo cancellation, dynamic jitter
buffering and lost packet handling.
Key Features:
. Distributed Call
Control
The call management
function is distributed to each and every ShoreGear voice switch,
meaning there is no single point of failure for dial tone. This
makes the system independent of LAN and WAN service interruption!
And since the voice switches behave as peers on the network, they
deliver a single-system phone system that spans multiple sites,
breaking down the barriers of communication.
. Automatic
Recovery
The ShoreTel system comes equipped with multiple failover features
to ensure your callers always can make and receive calls even in the
event of catastrophic events. With "Call Agent Failover", if a
single ShoreGear voice switch fails, the IP phones associated with
the switch automatically home into another voice switch for service.
With "PSTN Failover", if a user makes a multi-site extension call
and the WAN is down, the system automatically routes out the PSTN.
With "Trunk Routing Failover", if a user makes an external call with
the WAN is down, the system automatically routes the call out the
most cost effective, available site. With "Power Transfer Failover",
if a power outage exceeds the duration of the backup system, the
ShoreGear voice switch will automatically connect an analog trunk to
an analog telephone to ensure dial tone even during catastrophic
events.
. Extension
Dialing, Least Cost Routing
In multi-site enterprises, employees at other sites are just a
simple 3, 4 or 5 digit dial away. And when users make outbound
calls, the system can leverage the wide area network between sites
and ensure the call is routed out the most cost-effective site.
. Office
Hoteling with AnyPhoneT
The ShoreTel system allows users to assign their extension to any
telephone on the network, even between locations, with the AnyPhoneT
feature.
. Integration
with Legacy PBX Systems
Most multi-location enterprises migrate in a planned fashion from a
patchwork of legacy phone systems to IP telephony. The ShoreTel
solution provides a smooth migration path. The ShoreGear-T1 and
ShoreGear-E1 can be used to "tie" into existing PBX systems,
providing extension-to-extension dialing and least cost routing.
. Enhanced 911
Services
The ShoreTel system supports the requirements for enhanced 911
services and does so in a completely integrated fashion without the
need for costly, additional components.
ShoreGear-120/24
The ShoreGear-120/24 is designed for large offices supporting IP or analog telephones.
The ShoreGear-120/24 supports up to 120 IP Phones or up to 24 analog ports - 8 universal telephone / trunk ports and 16 telephone ports. The ShoreGear-120/24 communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-120/24 interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting
ShoreGear-60/12
The ShoreGear-60/12 is designed for mid-sized offices supporting both telephones and analog trunking (i.e. 16 users, 8 analog trunks).
The ShoreGear-60/12 supports up to 60 IP Phones or up to 12 analog ports - 8 universal telephone / trunk ports and 4 telephone ports. The ShoreGear-60/12 communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-60/12 interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting.
ShoreGear-40/8
The ShoreGear-40/8 is designed for small-sized offices supporting both telephones and analog trunking (i.e. 8 users, 4 analog trunks).
The ShoreGear-40/8 supports up to 40 IP Phones or up to 8 analog ports - 2 universal telephone/trunk ports, 2 trunk ports, and 4 telephone ports. The ShoreGear-40/8 communicates with IP phones, soft phones and other IP endpoints using the Media Gateway Control Protocol (MGCP). The ShoreGear-40/8 interfaces to standard analog trunks using loop start or wink start signaling as well as to standard analog telephones including CLASS feature phones with Caller ID Name and Number and Message Waiting.
ShoreGear-T1
The ShoreGear-T1 provides higher density trunking to the central office using T1 or PRI signaling. The ShoreGear-T1 can also be used as a gateway to legacy PBX systems
ShoreGear-E1
The ShoreGear-E1 provides higher density trunking using E1 PRI signaling for international locations. The ShoreGear-E1 can also be used as a gateway to legacy PBX systems in international applications.
