For financial institutions, change is constant due to increasing competition, mergers and acquisitions, and evolving technology. Whether your business is a community bank, credit union or title company, your ability to address these challenges depends, in large part, on the performance of your phone system.

ShoreTel technology delivers enterprise-class telephony features to your entire organization – uniting everyone in a single voice system. Financial institutions are able to leverage this new technology to meet business mandates.

Click below to learn more about how the ShoreTel system has helped financial institutions like yours improve customer satisfaction and productivity, while reducing operational costs
 

Solutions Brief:

Financial Institutions Solutions Brief

Success Stories:

One United Bank
ShoreTel Unifies Voice Network for One United Bank Big-Bank Features Improve Customer Service while Reducing Complexity and Cost.

Bay Federal Credit Union
"Why customers stopped calling us to say, 'We hate your phone system.'"

Mortgage Information Systems
"How our distributed organization got a healthy productivity boost with the right phone system"

Summit Credit Union

Learn More:

White Papers:

Nemertes Research: Financial Institutions
The latest research on productivity gains with VoIP phone systems.

Top Ten Business Improvements for Financial Institutions
A summary of findings from ShoreTel customers.

Webcasts:

Drew Lawrence, IT Director, Summit Credit Union.
"How we unraveled independent phone systems of 10 branches and designed a single phone system that helps us deliver legendary service."
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Blaine Pack, CTO, Bay Federal Credit Union.
Learn how Bay Federal Credit Union improved its loan growth, member satisfaction and leveraged its high-value experts across all its branches using ShoreTel's IP-PBX.
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Jim Barry, CIO, One United Bank
"How I centralized customer service calls to one branch, freed up 3 employees, and saved $10,000 per month."
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Real World Results: VoIP at Old Republic Title Company
Old Republic Title, a Fortune 1000 title-insurance company, is deploying ShoreTel technology across its western region in the U.S. Scott Schweitzer, chief architect, talks about their VoIP project objectives, evaluation criteria and the economic payoff.

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The Impact of VoIP Architecture on Management and TCO
Cisco vs ShoreTel: Kevin Tolly, The Tolly Group
A customer perspective: Scott Schweitzer, Old Republic Title Company.

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