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Email support is, of course, available 24/7. We will respond to this as soon as possible. Example: If you email us at 3am you probably will not get a response till first thing the next morning. service@zzzip.net

 

Direct technical support is available during our normal business hours which are: 9am - 5pm Monday through Friday. Though this may seem limited, the truth of the matter is that we haven't had any technical issuses that have resulted in loss of or problematic service to our customers.

So, in order keep prices at this level and to keep the service running smoothly for all of our users try to limit tech support calls to ones that are with our service.

For instance:
1) If you can't get to your favorite site, but everything else is fine then chances are that there is a problem with that site, not us.
2) If you get an error on a site stating that you can't view, download, run, play whatever they have, most likely you need an update, plugin or program to do what you want.

We're not trying to be rude, we certainly want you to have the most enjoyable experience possible, but please check the F.A.Q's on the site thats giving you problems before you call us