Support Options
Email Support
Email support is, of course, available
24/7. We will respond to this as soon as possible. Example:
If you email us at 3am you probably will not get a response
till first thing the next morning.
Virtual On-Site Support
ZzzipNet is proud to offer Virtual On-Site support to our clients. Virtual On-Site support allows our trained staff to remotely repair your systems without the complication or security concerns of traditional remote control software. Normal remote control software requires you to install a service or daemon onto your network that listens for connections, which would make it a great target for hackers. With our Virtual On-Site support you initiate the connection from your computer only when support is needed. There is no software to install, and you can even watch as the technician makes repairs. You have complete control. Also most business networks are behind some type of firewall and utilize private IP addresses. This requires typical remote control solutions to have an open “hole” in the firewall that allows the remote traffic to be forwarded into your network, which again is a security risk as well as being complicated to setup. With Virtual On-Site support all you need is access to the internet to be able to use the service, even from behind most firewalls. ZzzipNet’s Virtual On-Site support offers the following benefits to clients:- Lower pricing than having a technician on-site
- Service contracts are available
- Faster response to support requests
- Higher percentage of first call resolution
- Same professional staff as our on-site support
Ph: 304 428-5112
 |
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
|||||||||||
 |
 |
 |
|
|||||||||
 |
|
|||||||||||
 |
 |
 |
|
|||||||||
 |
|
|||||||||||
 |
 |
 |
|
|||||||||
 |
 |
 |
|
|||||||||
 |
|
|||||||||||
 |
 |
 |
|
|||||||||
 |
|
|||||||||||
 |
 |
 |
|
|||||||||
 |
|
|||||||||||
